Terms and Conditions
Purchases made through the this website are subject to the following terms and conditions:
- Prices are advertised in American dollars and do not include delivery unless specified in the product description.
- At this time delivery is available ONLY to USA addresses (but not to correctional facilities). IMPORTANT! A separate order is required for EACH delivery address.
- When you make a purchase through our website an account will be created for you which contains the details of your purchase and the delivery address your magazine(s) / other items purchased through this website will be sent to. You can log in to your account to review your subscription / order details, to update your address for future deliveries if you move house (please also contact us using our contact form to make sure we have registered the new address details in our delivery database), to pause or cancel a subscription and to update your credit / debit card details.
- Please check any orders you are about to place through our website carefully before completing the Checkout stage as refunds are not typically provided for order errors (such as incorrect address details or size/color selections) or changes of mind. If you do realize you have made a genuine error with your order, e.g. wrong magazine issue, wrong delivery address provided, wrong size or color etc., please contact us immediately with details of your order and what needs to be changed. If possible we will amend the order on your behalf before it is dispatched, however, we do not guarantee that requests for changes can always be made – we're sure you understand.
- By purchasing a subscription through this website you acknowledge and agree that subscriptions will renew with the frequency as detailed for the product purchased and you authorize us to charge your credit card accordingly on the appropriate anniversary date (unless your subscription is paused or canceled in your account). Your payment information is securely stored by our industry-leading payment processing platform, Stripe, not by ourselves, so you can be sure your payment details are stored with the utmost care and security.
- Active subscribers to each issue will be entered into a prize draw to WIN either a VolksMania t-shirt or a cap. Every time we produce a new printed issue we will also produce a new winner. The draw will be made after the issue has been printed and is about to be shipped to subscribers. Subscribers who have paused or canceled their subscription (and so will not be receiving the issue) are not eligible to be included in the prize draw.
- A notice of an upcoming automatic renewal will be sent to the account holder using the email address provided 30 days before renewal is due giving you time to update any required details such as delivery address and credit/debit card details or to pause or cancel your subscription if so desired.
- If a subscription is paused or canceled any remaining issues that form part of the subscription period already paid for will be fulfilled – refunds are not generally provided.
- We try to make sure advertised prices are correct. However, we reserve the right not to sell an item at the quoted price if we've made a stuff up and the correct price or delivery cost is higher than that quoted on the website – again we're sure you understand. But if the correct price should be less than the quoted price we will refund you the difference – we're honest folks here. Either way, we will contact you to let you know of the situation.
- If an item is faulty or significantly damaged when it arrives please take a photograph of it, contact us immediately and be sure to keep the item and the packaging so that it may be returned to us. Please do not return anything without contacting us first. We may replace the item (if stock is available), or give a partial or full refund at our discretion.
- We have expended significant effort to ensure that product descriptions honestly reflect the features and qualities of the items we sell. If there are significant inaccuracies in the information published on this website that are brought to our attention, we will rectify them as soon as possible.
- When you make a purchase through our website your name and email address will be added to our mailing list to keep you up to date with news and special offers. You may unsubscribe at any time from our newsletter by clicking on the unsubscribe link in the newsletter itself or by contacting us directly. If you unsubscribe you will continue to receive relevant email notifications regarding any specific subscription or purchase you have made.
- The final decision as to whether an item is suitable for the intended user rests with the customer.
- It is not intended that the purchase or request for products/services from this website are accepted from anyone under the age of 13 years. If you are under the age of 13 you must ask a parent or guardian to request the product or service from us on your behalf.